Refund policy


Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Before shipping, we review and carefully pack each of our products.

If in any case you receive damaged item or item that doesn't match to your order please let us know immediately. Send us an e-mail  to with your full name, order number and explanation of an issue. We will then contact you back as soon as possible to arrange a refund or exchange.


If you don't like the product you have ordered you can request a refund by sending us an e-mail, in that case shipping costs are non-refundable. The cost of original and return shipping will be deducted from your refund.

To be eligible for a return, your item must be unused and in the same condition as received. 

There are certain situations where only partial refunds are granted. Any item that is not in its original condition, damaged or has parts missing  for reasons not due to our error.

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

To return your product, you should mail your product to:
VRTLOG IDEJA obrt za posredovanje, trgovinu i dizajn
Zagrebačka 15
10370 Lupoglav
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at