Terms and conditions

VRTLOG IDEJA, obrt za posredovanje trgovinu i dizajn; Croatia

Owner of www.likamee.net

Article 1 - Identity of the entrepreneur
Article 2 - Applicability
Article 3 - The products
Article 4 - The contract
Article 5 - Right of withdrawal
Article 6 - Costs in case of withdrawal
Article 7 - The price and payment
Article 8 - Warranty
Article 9 - Delivery and execution
Article 10 - Complaints procedure
Article 11 - Intellectual Property

Article 1 - Identity of the entrepreneur
Vrtlog ideja, obrt za posredovanje, trgovinu i dizajn
Zagrebačka 15, 10370 Lupoglav, Croatia

E-mail: info@likamee.net

OIB-number: 59938364604
VAT identification number: HR59938364604

Article 2 – Applicability
1. These general terms and conditions apply to every offer made by the entrepreneur and to every distance contract that has been established between Vrtlog ideja and the customer.
2. Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer.

Article 3 - The products
1. The offer contains a complete and accurate description of the products offered. The products in the web shop are displayed and described as correctly as possible. The sizes of the handmade products (in centimeters) are as accurate as possible. Because it is a handmade product, the delivered product may deviate from this. All adjustments in price and execution of the product are reserved and can be made without notice. The products offered meet the reasonable requirements of soundness and / or usability. Obvious mistakes or errors in the offer do not bind the entrepreneur.
2. If the order is damaged or incomplete received, the customer must report the same day to the supplier.
3. Each offer contains such information that it is clear to the consumer what rights and obligations are attached to the acceptance of the offer. This concerns in particular:
-the price including taxes.
-the possible costs of delivery.
-the method of payment, delivery and execution of the agreement.

Article 4 - The contract
Subject to the provisions of paragraph 4, the agreement is concluded at the moment of acceptance by the customer of the offer and the fulfillment of the corresponding conditions.
1. If the customer has accepted the offer electronically, the entrepreneur will immediately electronically confirm the receipt of the acceptance of the offer. As long as the receipt of this acceptance is not confirmed by the entrepreneur, the customer can dissolve the agreement.
2. The entrepreneur can - within the law - inform whether the customer can meet his payment obligations, as well as all those facts and factors that are important for a responsible conclusion of the distance contract. If the entrepreneur has good reasons not to enter into the agreement based on this investigation, he is entitled to refuse an order or request, motivated or to attach special conditions to the execution.
3. With the product or service the entrepreneur will send the following information in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable medium:

  • the contact details of the entrepreneur where the consumer can go with complaints.
  • the conditions under which and the manner in which the consumer can exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal.
  • the information about guarantees and existing service after purchase.

Article 5 - Right of withdrawal
1. Deviations in product descriptions (color patterns, sizes, etc.) of the order (s) are never reason for revoking the order, we work with a nature product.

Article 6 - Costs in case of withdrawal
1. If the customer exercises his right of withdrawal, the costs of returning the goods are responsibility of customer at its cost.
2. After receiving the product from the entrepreneur, if the customer has paid an amount, this amount will be refunded as soon as possible by the entrepreneur, but no later than 30 days after receiving the return or cancellation.
3. The customer must keep the proof of shipping until the refund is paid.

Article 7 - The price and payment
1. The prices stated on the website are in Euros, including VAT and excluding shipping costs.
2. Payment can take place by bank transfer, paypall or credit card.
3. The delivery time starts the moment the supplier has received the payment.
4. Prices in the Likamee.net web shop can differ from sales at other locations. This is because the website is based on a different cost structure. As a result, differences can not be compared nor settled.

Article 8 – Warranty
1. Unless explicitly agreed in writing, the supplier does not give any guarantee on the delivered goods.
2. In the event that the supplier has provided a guarantee, this will lapse if items to which the warranty relates are not used in accordance with their purpose or are incompetent or used, instructions for use have not been observed, improper repairs have been made or changes have been made.
3. The customer who wishes to invoke any warranty agreed in writing must inform the supplier of this in writing. After the complaints have been filed, the goods must be left unchanged by the customer until the supplier has examined the complaints.
4. The supplier can only be held liable for the costs of repair or replacement up to a maximum of an amount that these costs would have been incurred based on a guarantee provided by the supplier in respect of goods located in the Croatia. .
5. The customer must inspect the goods delivered by the supplier upon delivery. The customer is deemed to have received the goods delivered in good condition by agreement and free of defects, unless he informs the supplier of any defects in writing within seven days after the goods have been delivered by the supplier.
6. The customer indemnifies the supplier against any liability that could rest on the supplier towards third parties with regard to the goods delivered by the supplier.

Article 9 - Delivery and execution
1. The entrepreneur will take the greatest possible care when receiving and implementing orders for products.
2. After receipt of the order (s), the customer will immediately receive a confirmation of the order by e-mail. As soon as the whole amount due has been credited to the supplier's account, the order will be sent as soon as possible
3. The delivery times stated by the supplier shall never be regarded as a deadline, unless expressly agreed otherwise.
4. The consumer will be kept informed of the delivery times by e-mail
5. Exceeding the delivery time does not give the buyer any right to compensation of any nature whatsoever or the right to non-fulfillment of any obligation of the buyer towards the supplier.
6. If the order can not be delivered within this time, the supplier will contact the customer directly via e-mail.
7. Return shipments shall only be accepted by the supplier if he has given prior permission and is delivered carriage paid, that is to say that the costs for return shipment are at the expense of the customer.
8. If the supplier has given permission to return the product, the customer is expected to handle the product and the packaging with care. He will return the product with all accessories and - if reasonably possible - in the original condition and packaging to the entrepreneur. The entrepreneur has assessed whether the product has been handled reasonably.
9. In case of dissolution in accordance with the previous paragraph, the entrepreneur will refund the amount that the consumer has paid as soon as possible but no later than 30 days after termination.
10. If delivery of an ordered product proves to be impossible, the entrepreneur will endeavor to make a replacement article available.
11. The place of delivery is the address that the consumer has made known to the company.
12. Orders that have been lost during the shipment without fault of the supplier will not be replaced or reimbursed financially. This measure does not apply if the loss is demonstrably due to the negligence of the supplier. If the supplier receives the shipment return and it appears that the customer has not correctly entered the shipping information, the supplier is not responsible for this and the supplier will not reimburse the shipping costs and any associated costs / damage. If the customer still wishes to receive the product, he must pay the shipping costs again as well as the purchase price of the product if applicable.

Article 10 - Complaints procedure
1. Complaints about the execution of the agreement must be submitted to the entrepreneur within a reasonable time, fully and clearly described, after the consumer has discovered the defects.
2. Complaints submitted to the entrepreneur will be answered within a period of fourteen days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will respond within the period of fourteen days with a notice of receipt and an indication when the consumer can expect a more detailed answer.
3. Vrtlog ideja can not be held liable for any damage (physical or material) that arises from any direct or indirect use of our products.

Article 11 - Intellectual Property
Vrtlog ideja is the owner of all intellectual property rights on the website of http://www.likamee.net and the material published on it. This material is protected worldwide by copyright laws and treaties. All these rights are reserved. The pages of this website may be printed once and fragments may be downloaded once for personal use. In no way may changes be made to material that has been printed or downloaded in any way whatsoever. Illustrations, photographs, video or audio files or graphic representations may not be used without the accompanying text. Our status (and that of any mentioned contributing parties) as the author of material on this website must always be mentioned. Under no circumstances may material from this website be used for commercial purposes, unless with our express written consent. If a part of this website is printed, copied or downloaded in violation of these terms and conditions of use, the right to use this website will immediately lapse and any copies of the material that have been made must be returned at our option or destroyed. In addition, the right is reserved to take legal action and to charge (damage) costs.